FAQ

How do I use my STP?

Using a stand-to-pee device usually takes some practice. Practice at home before trying it in a public men's room. For your first few times trying out an STP device, you may wish to practice while standing undressed in the bathtub, so if you have leaks you won't mess up your clothes or the floor. Once you have mastered the device in the tub, you can move on to trying it while undressed in front of the toilet at home to get used to aiming the device. Then try it in clothes in front of the toilet. Make sure you slightly squeeze the tip to widen the hole to get a steadier stream.

Are your prosthetics safe for sex?

Our prosthetics are made of 100% Platinum silicone, which is safe for skin contact, but we do recommend still using condoms during use.

If you use condoms or lubricant with our prosthetics, please ensure that they are WATER BASED ONLY. Additionally we recommend washing our products after every use to ensure the longevity of your items.

For legal purposes we cannot recommend our prosthetics for sex or guarantee their safety, as everyone's body is different and handles sex differently.

Do you off a warranty on your products?

Different people take different care of their prosthetics. Some treat it like a body part, and wash it every day up to 3x a day. Some individuals use it to urinate, and play, which can damage the prosthetic if the bodily substances are only washed off weekly or only after activity. We cannot accept returns for this reason, as it is considered a health code violation. We would love to offer a warranty but cannot assume all people will treat their prosthetic with proper care, even if they claim that they do.

Can I change/cancel my order?

All sales are final at moment of purchase, and cannot be returned or exchanged for sanitation reasons.

If you communicate within 24 hours, we can change the color selection of your product, but this is the only accommodation we can make at this time.

My package hasn't arrived, is it lost?

Once your package has been taken by the carrier, it is the responsibility of the carrier to ensure that it gets to the customer on time and intact. The best thing for our customers to do is to use the tracking number provided in the shipping confirmation email to follow the progress of the package. For international orders, your package may be stopped in Customs and require further payment (duties and taxes) to be delivered to you.

Do I have to pay Customs Fees and Taxes for my International order?

Yes. We receive payment for your items and shipping costs. When printing your postage, we are required by law to declare the items contained within and the associated value of those items. We list items as "Silicone Sculpture" with the Tariff Number 4016.99 per customs requirements. Nearly always you will be charged a Customs Fee and Local Taxes when you receive your package. Orders to the EU the VAT and duties are paid at checkout. These things are completely out of our control and we apologize for the extra expenses you may incur in this regard.

International Shipping

• Legal names are required in every international order. Failure to provide this information may cause the package to be delayed or refused for delivery.
• We do not ship to international P.O. Boxes.
• Lifeline requires all customers who wish to ship to a Military or Diplomatic Mail Address (APO, DPO, and FPO) to contact customer service prior to your order. This is to ensure that we are able to ship it out per your request.
• Due to international requirements, Transkins may be visible on the customs declaration form attached to the package.
• Customs declaration form requires a package content description and they will be the following if applicable:Our Toys are declared as "silicone sculptures."Other Goods (accessories, t-shirts, lanyards, etc.) are declared with appropriate harmonized sale codes for the type of item being shipped. This is to ensure accurate calculations for duties and taxes and prevent issues with customs.
• Lifeline complies with all international shipping regulations and cannot falsify customs documents for any reason. This includes (but is not limited to) declaring orders as gifts, marking them at a lower cost than they are valued, or misrepresenting our product in order to incur lesser customs fees.
• All international orders require duties, taxes, and or customs fees for the packages. Transkins now works with a partner to calculate and collect duties, taxes and fees when you place your order. The total amount due will be shown as a line item in your shopping cart.Note: Orders placed before July 21, 2022 did not have their duties, taxes and fees collected in advance. That is the date we rolled out support for this feature.
• The amount due for duties, taxes and fees will vary depending on the subtotal amount on your order, the country it is being shipped to and the shipping carrier selected.
• Import taxes are calculated per-item and are based on both the harmonized sale classification and the tax rates in your country.
• We guarantee that the amount you're paying (the "landed cost") is accurate and that you will receive no additional charges when your package is delivered or after delivery. We have received occasional reports that some customers are being asked to pay additional fees, an error on the part of the shipping carrier or customs in the destination country. Should you be contacted to pay additional fees after ordering, please contact us and we will assist you. We are still working towards a permanent solution to this problem, and we thank you for your patience.
• If you wish to see a detailed breakdown of the duties, taxes and fees on your order, please contact us and we're happy to provide that to you.
• Customers no longer need to supply any information (e.g. EU IOSS or UK VAT numbers) for their packages to clear customs. We are now handling that on your behalf.

Due to the nature of our products and Some countries' customs will not accept our goods at all, or will take the opportunity to abuse or otherwise mistreat the package. We do not ship to the following countries for one or more of these reasons: Afghanistan, Anguilla, Antigua & Barbuda, Argentina, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belize, Bermuda, Bolivia, Bonaire, Canary Island, Cayman Islands, China, Colombia, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, French Guiana, French Polynesia, Ghana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Jamaica, Jordan, Kuwait, Lebanon, Lesotho, Malaysia, Mexico, Montserrat, Morocco, Namibia, Nicaragua, Nigeria, North Korea, Oman, Pakistan, Paraguay, Peru, Philippines, Portugal, Qatar, Rwanda, Russia, Saudi Arabia, Singapore, South Korea, Sri Lanka, St. Barthelemy, St. Eustatius, St. Kitts/Nevis, St. Lucia, St. Martin, St. Vicente, Suriname, Tanzania, Taiwan, Thailand, Trinidad & Tobago, Turks and Caicos, United Arab Emirates, Venezuela, Vietnam, Virgin Islands, Ukraine, Virgin Islands (UK), Yemen.